Refund Policy
1. Your Right to Cancel
If you are a consumer purchasing online from Slieve Watches, you generally have the right to cancel your purchase within 14 days of receiving the goods, without giving a reason, in accordance with applicable Irish and EU consumer law.
To exercise your right to cancel, you must inform us of your decision within the applicable cancellation period by contacting info@slievewatches.com.
After notifying us of your cancellation, the goods must be returned within the period required by applicable consumer law.
2. Our 30-Day Returns Policy
In addition to your statutory rights, Slieve Watches offers a 30-day return period for eligible standard products. The 30-day period begins on the date you receive your order.
Items returned under this additional returns policy must be returned in their original condition, without signs of wear or damage beyond what is reasonably necessary to inspect the product, and with any supplied packaging, accessories and documentation.
This additional 30-day returns policy does not limit or replace any rights you have under applicable consumer law.
3. Custom & Personalised Products
The statutory right to cancel may not apply to goods that are made to your specifications or clearly personalised, where the applicable requirements for that exemption are met.
This may include, for example, a watch produced to an individual specification selected specifically for you, personalised engraving, a custom-printed dial, or another product that has been materially personalised at your request.
A watch is not automatically treated as non-returnable simply because it was assembled after an order was placed. Where a standard Slieve model is ordered without individual customisation or personalisation, your normal statutory cancellation rights will continue to apply.
Where a product is genuinely customised or personalised and the cancellation exemption applies, this will be made clear to you before the order is completed.
This does not affect your statutory rights where a customised or personalised product is faulty, damaged, not as described or otherwise does not conform to the contract.
4. Condition of Returned Products
Where possible, returned products should include their original packaging, accessories, manuals, warranty documentation and any other items supplied with the order.
For watches sold as new or unworn, please retain all manufacturer tags, protective films, bracelet protectors and other protective materials until you are satisfied that you wish to keep the watch.
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning. Where a product has been handled beyond what is reasonably necessary for such inspection, resulting in diminished value, Slieve Watches may make an appropriate deduction from any refund where permitted by applicable consumer law.
Watches that have been worn beyond reasonable inspection, scratched, damaged, engraved, altered or otherwise materially changed may not qualify for our additional 30-day returns policy. Bracelet sizing or removal of links may also affect eligibility under our additional returns policy.
These conditions do not limit your statutory rights, including your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.
Please package returned watches and other items securely to help prevent damage during return transit.
5. Return Shipping & How to Return
Before returning an item, please contact info@slievewatches.com with your order details so that we can provide the appropriate return instructions.
Unless the product is faulty, damaged, incorrect or otherwise does not conform to the contract, you are responsible for the direct cost of returning the goods.
We recommend using an appropriately insured and trackable delivery service when returning watches or other valuable items. Please retain proof of postage until your return has been completed.
Where Slieve Watches is responsible for the return—for example, because an incorrect or non-conforming item was supplied—we will arrange or reimburse reasonable return costs as appropriate.
6. Refunds
Once a returned item has been received, we will inspect it and process any refund due as soon as reasonably possible and within the time required by applicable consumer law.
Where you validly exercise your statutory right to cancel, we will refund payments received from you as required by applicable law, including the cost of our standard delivery option where applicable. Additional delivery costs resulting from your choice of a more expensive delivery method are not normally refundable beyond the cost of standard delivery.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, where permitted by applicable law.
7. Faulty, Damaged or Incorrect Products
If an item arrives damaged, is faulty, is not as described, or you receive an incorrect product, please contact us as soon as reasonably possible at info@slievewatches.com with your order details and, where relevant, photographs showing the issue.
Your rights in relation to faulty or non-conforming goods are separate from the right to change your mind. Depending on the circumstances and applicable consumer law, you may be entitled to remedies such as repair, replacement, price reduction or refund.
Nothing in this Returns & Refunds Policy limits your statutory rights under Irish or applicable EU consumer law.
8. Exchanges
If you would like to exchange an eligible item, please contact info@slievewatches.com before returning it.
Exchanges are subject to product availability. Where a direct exchange is not practical, we may ask you to return the original item for a refund and place a new order for the replacement product.
Custom or personalised products may not be eligible for exchange except where they are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.
9. Warranty Claims
New Slieve watches are supplied with a 2-year warranty, subject to the terms and exclusions stated in our warranty documentation.
A warranty claim is separate from a return made because you have changed your mind. If you believe your watch has developed a fault covered by warranty, please contact us before sending the watch back so that we can provide return instructions.
Our warranty is provided in addition to, and does not limit, your statutory consumer rights.
10. Contact Us
If you have questions about a return, refund, exchange or faulty product, please contact:
Slieve Watches
County Laois, Ireland
Email: info@slievewatches.com