Privacy Policy
1. About This Privacy Policy
Slieve Watches respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit slievewatches.com, contact us, subscribe to updates or purchase products through our website.
Slieve Watches is based in County Laois, Ireland. For questions about this Privacy Policy or your personal data, you can contact us at info@slievewatches.com.
2. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, billing and delivery address, telephone number where applicable, and information you provide when contacting us.
When you place an order, we also collect information necessary to process and fulfil your purchase, such as the products ordered, order value, delivery details and transaction information.
We may also collect technical information when you use our website, such as your IP address, browser and device information, pages visited and information collected through cookies or similar technologies.
Payment card details are processed by the payment provider used at checkout. Slieve Watches does not directly store your full payment card details.
3. How We Use Your Information
We use your personal information where necessary to operate Slieve Watches and provide our products and services. This may include:
• processing, fulfilling and delivering orders;
• communicating with you about orders, enquiries, returns, repairs or warranty matters;
• providing customer service and responding to requests;
• maintaining transaction and business records;
• improving our website, products and customer experience;
• preventing fraud, misuse or security issues; and
• complying with our legal, tax and regulatory obligations.
Where you have chosen to subscribe to Slieve Watches updates, we may also use your email address to send information about new models, limited editions, products and workshop updates. You can unsubscribe from these communications at any time using the unsubscribe option provided in the email.
4. Legal Basis for Processing
Under applicable data protection law, including the General Data Protection Regulation (GDPR), we process personal information only where we have a lawful basis to do so.
Depending on the circumstances, we may process your personal information:
• to perform a contract — for example, to process and deliver an order or provide warranty or after-sales service;
• to comply with a legal obligation — including accounting, tax and regulatory requirements;
• for our legitimate interests — such as operating and improving our website, protecting our business and preventing fraud, where those interests do not override your rights; or
• with your consent — for example, where you choose to subscribe to marketing communications.
Where processing is based on consent, you may withdraw your consent at any time.
5. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:
• website hosting and e-commerce service providers;
• payment processors and financial service providers;
• postal, courier and delivery companies;
• email and communications service providers;
• professional advisers, such as accountants or legal advisers; and
• government, regulatory or law-enforcement authorities where disclosure is required by law.
These service providers may process personal information only as necessary to provide their services or meet applicable legal requirements.
Our website is built using Wix, which provides website hosting and e-commerce functionality. Information submitted through the website may therefore be processed using Wix systems and infrastructure.
6. International Data Transfers
Some of the service providers we use may process or store personal information outside Ireland or the European Economic Area (EEA).
Where personal information is transferred outside the EEA, appropriate safeguards will be used where required by applicable data protection law. These may include transfers to countries recognised as providing an adequate level of data protection or the use of approved contractual safeguards, such as Standard Contractual Clauses.
We rely on our service providers to maintain appropriate safeguards for personal information processed through their services.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services and meeting legal, accounting, tax, warranty and regulatory requirements.
Order and transaction records may be retained for the period required under applicable Irish law. Information relating to warranty claims, returns or customer service may also be retained where reasonably necessary to maintain an appropriate record of the matter.
Where you have subscribed to marketing communications, we may retain your contact details until you unsubscribe or withdraw your consent, subject to any information we may need to retain to record your preferences.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember visitor preferences, understand how the website is used and support features such as shopping, account access and website security.
Some cookies are necessary for the website to function and cannot be disabled through our systems. Other cookies, including analytics or marketing cookies, may be used only where permitted by applicable law and, where required, with your consent.
You can manage your cookie preferences through the cookie settings or consent banner provided on our website. You can also control cookies through your browser settings, although disabling certain cookies may affect how some parts of the website function.
Third-party services used by our website may also place or access cookies in accordance with their own privacy and cookie policies.
9. Your Data Protection Rights
Under the GDPR and applicable Irish data protection law, you may have rights in relation to your personal information, including the right to:
• access the personal information we hold about you;
• correct personal information that is inaccurate or incomplete;
• request deletion of your personal information in certain circumstances;
• restrict processing of your personal information in certain circumstances;
• object to processing based on our legitimate interests in certain circumstances;
• data portability, where applicable; and
• withdraw consent at any time where we rely on your consent to process your information.
To exercise any of these rights, contact us at info@slievewatches.com. We may need to verify your identity before responding to a request.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe that your personal information has been processed in breach of applicable data protection law.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and online services are provided using third-party platforms and service providers that maintain their own security measures. While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will take appropriate action in accordance with applicable data protection law.
11. Children’s Privacy
Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
When we make changes, the updated Privacy Policy will be published on this page. We recommend reviewing this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact:
Slieve Watches
County Laois, Ireland
Email: info@slievewatches.com